Clients and Employee Engagement in the MSP Hybrid Workplace with David Henderson

Do you know the difference between leadership and management? It has less to do with skills and experience and more to do with passion and drive. It can be considered an art form but with the right dedicated resources, it can be learned and trickled down successfully within an organization, even impacting your clients. Join ITBD CEO Sunny Kaila as he discusses what this means in action with his guest, David Henderson, President of Cyberstreams. With nearly 30 years in the technology space, David brings a unique perspective on what it means to engage both your clients and employees in this ever-evolving IT landscape. - Why it's important to differentiate leadership and management - How your company values can be weaved throughout your organization successfully - Are you servicing the "right" customers for your business? Why it matters - Hiring best practices and what to look for - it's not always technical skills!