EPISODE · Oct 10, 2025 · 14 MIN

Closing the Loop

from An Army of Normal Folks · host iHeartPodcasts

For Shop Talk, we deep dive into 211, a nationwide helpline which fields over 16 million requests each year and how a brand-new solution is helping to close the loop on these calls. The story offers great lessons for Army members and a way that you might be able to help the 211 system. Support the show: https://www.normalfolks.us/#joinSee omnystudio.com/listener for privacy information.

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Closing the Loop

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