🇺🇸 Cloud-Native Scale: Driving Agility and Customer Value with Alkim Mete from Microsoft

In this episode, Steven Lewandowski and Microsoft expert Alkim Mete discuss the synergistic connection between artificial intelligence, cloud technologies and Customer Value Management. Mete explains how her experiences as a pianist and athlete shape her analytical approach to complex software architectures and customer needs.A central point of the conversation is the necessity of a "translation layer" between technical departments and the executive level to secure the long-term business value of IT investments. While the potential of AI agents for process optimization is highlighted, both underscore the indispensable role of human intuition and empathy in sales. Ultimately, the combination of technical savvy and emotional intelligence is identified as the critical future competency for success in the B2B sector.