Coaching

Send us Fan MailHow do you become a coach after this podcast episode?The answer is you begin to become one and then you’ll be inspired to practise, reflect, practise.Whether you are new to coaching in a contact centre, or experienced, you’ll come away with a simple 3 step formula to coach skills and behaviours.You’ll get two brief demonstrations, one in coaching skills and the other in behaviour. You learn the difference and see why you need to know what you are coaching and why.Learn from two trained and experienced coaches who try to make coaching simple and not something that needs to take a long time or be complex.If you need a quick and simple boost of your skills, or a reboot, this episode is made for you.To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.