Coach’s Corner: Balancing Availability as a Dual-Career Agent: Setting Client Expectations and Leveraging Support

In this episode of Coach's Corner, Carla tackles a common challenge faced by dual-career real estate agents: balancing limited availability while maintaining a high level of service for clients. Based on a question submitted by Ashley in Austin, Carla shares actionable strategies for communicating your availability, setting client expectations, and leveraging support like showing assistants and transaction coordinators to ensure your clients feel fully supported—even if you’re not available 24/7. She also provides sample scripts for addressing client concerns upfront, so you can maintain professionalism and still close deals while juggling two careers.Key Topics Discussed:The importance of a time-blocked schedule to manage limited availability effectively.How to set clear expectations with clients at listing appointments or buyer consultations.Using leverage like showing assistants and transaction coordinators to fill in gaps when you’re unavailable.Sample scripts for communicating availability and setting expectations with clients.Why focusing on quality service during your available hours is more important than quantity.How to use proactive communication to build trust and confidence with your clients.Sample Scripts Mentioned:Setting Availability Expectations:“I want to make sure you have the best experience possible during our time working together. Because I also have another role, my availability is focused in the evenings and on weekends. During those times, I’m fully dedicated to you and your needs. To make sure we’re both on the same page, we’ll plan all showings, meetings, and calls during those times. I’ve found this schedule works really well, and I’m committed to making sure you feel fully supported throughout the process.”Explaining Leverage to Clients:“To give you the best experience, I work with a trusted team. During the day, if a time-sensitive need arises, my showing assistant can show properties while I am handling my other commitments. You’ll always have someone available, and I will personally stay in close communication with you to guide you through every decision.”Action Items for Listeners:Evaluate your current schedule and identify time blocks for evenings and weekends.Practice setting client expectations during initial consultations.Consider leveraging a showing assistant or transaction coordinator to maximize your client service.Download the free workbook from Carla’s website to start setting your "why" and aligning your goals.Connect with Us:If you enjoyed this episode or have a question for a future Coach’s Corner, head over to DoubleDutyPodcast.com and submit your challenge. Let’s keep the conversation going!Send us Fan Mail