Cognitive AI for Transformative Customer Service

AI is not inherently intelligent, but do we need our computers and machines to think like us?Some might be reluctant to test the boundaries of Generative AI intelligence, but Peter Voss, CEO & Chief Scientist at Aigo.ai, has spent his career figuring out how to build software that has common sense and can reason. He sees a distinct need in business for cognitive AI to go beyond what a programmer can dictate so that technology is anticipating, and solving, real-world problems efficiently. Businesses stand to dramatically reduce the cost of goods and services by having a lot more things automated- particularly banks and other businesses with vast customer facing workforces.Join Jeff and Peter as they discuss:The capabilities and limitations of AI intelligence models in customer serviceThe necessity of embracing cognitive AI for achieving human-like intelligenceThe transformative potential of advanced chatbot technology for Fintechs