Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience

Ever wonder why guests land on your ordering site, then vanish? It’s not a mystery—it’s cognitive overload. In this episode of Little Raps, Joseph Szala exposes how bloated digital menus, over-designed apps, and confusing checkout flows create mental friction that kills conversions.What you’ll take away:How digital confusion destroys guest trustThe 4 places where cognitive overload hits hardestSimple ways to streamline your online ordering experienceReal-world UX tactics that actually drive salesThis is the episode every restaurant CMO, digital director, and founder needs in their ears.🎧 Subscribe and stay sharp. Weekly drops that cut through the fluff and hit where it matters—brand, experience, and growth.