Collecting Cash Without Collecting Enemies: Turning Overdue Invoices Into Pure Profit

Host Butch Zemar sits down with Bill Clayton of Transworld Systems, the fixed-fee collection service ($10 an account) even the Girl Scouts would use. Founded in 1970 by doctors tired of losing profits to percentage-based agencies, Transworld recovers overdue accounts without torching customer relationships—a “patient who pays stays” kind of philosophy. Bill dishes on why most businesses wait too long to act (once it’s six months overdue, your chances of getting paid are about the same as finding a stapler in the office when you actually need one). He covers the biggest mistakes—like letting untrained staff chase debts or sending threatening letters that would make a corporate attorney faint—and offers prevention tips: collect better info upfront, add personal guarantees, and make early “just checking in” calls before you have to play bad cop. From HIPAA rules to “third-party intervention” magic, Bill’s message is clear: receivables are pure profit, and getting them back beats chasing twice as many new sales just to make up the loss. For more information, please contact us at EliteBenefits.net or call 708-535-3006. To contact Bill Clayton at Transworld Systems Inc.: 815-245-8386