Com-X Connects: with David Dick from 2Steps

In today’s hybrid and distributed world, organisations invest heavily in platforms, infrastructure and security. Dashboards glow green. Systems appear healthy. Yet users still lose hours of productivity every day because something, somewhere, isn’t working the way it should. At Com-X, we see this pattern repeatedly. Too often, businesses are told everything is fine because a report says so — while the reality on the ground tells a very different story. This gap between perceived health and real-world experience is where productivity is lost, costs escalate, and confidence erodes. This disconnect between what IT sees and what users experience is exactly what 2Steps was created to solve. In a recent Com-X Connects interview, Nick Cross, Director of Sales and Marketing at Com-X, sat down with David Dick, Head of Customer Success at 2Steps, to explore how organisations can finally answer one deceptively simple, but business-critical question: can my users actually get their work done?