Commander's Palace: A Master Class in Hospitality with Ti Adelaide Martin

In this episode, James Lewis sit down with Ti Adelaide Martin inside Commander's Palace to talk about what hospitality actually looks like in practice. Not in theory. Not in slogans. But in the daily discipline of answering phones, reading tables, training people, and caring about details that most guests never consciously notice. Ti shares how growing up under the influence of her mother, Ella Brennan, shaped her understanding of service, why Commander's Palace operates on a fanatical commitment to fundamentals, and how that philosophy extends into her work as a co founder of the New Orleans Culinary and Hospitality Institute (NOCHI). We also talk about training the next generation of hospitality professionals and why organizations like Aramark, Sodexo Live!, and Viking River Cruises turn to NOCHI for workforce development. This conversation is about consistency, leadership, and the long game of building a restaurant that earns trust one table at a time.