Communicating Trust and Curiosity - Lois Phillips, PhD

"Awareness is the beginning of change." Lois Phillips, Ph.D. has accomplished a lot since she moved here in 1972. Mark and Patrick had an insightful conversation with this Communications guru. This wide-ranging conversation covered a lot of ground including: Great companion reading for this episode is her blog post, Are You Ready? How do people reveal themselves? How you build trust as an interviewer (or anyone asking questions) What's the secret to good interviewing? - Listening - You make the guest think - You are genuinely interested (in the subject) "When I don't breathe, I get dumb." What's your Sparkle Factor? Great way to describe charisma She's focused a career and lifetime on gender issues and communications Studying cultures that empower women that are coming up through the ranks "What happens in the moment of interruption?" Her thoughts on millennials and their communication skills What's most fun about her work? Writing Networking tips for Mixers (here's Sparkle again) - Start with a question - "What are you excited about?" - "What brought you here?" - Be curious How you find the thread in a conversation, then pull it Her favorite Maya Angelou quotes: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The importance of Likeability Note: Lois has added a tremendous amount of value to the community, and we didn't talk about these accomplishments, you may want to look them up: -Recieved her Ph.D. from UCSB -Started Antioch University -Founder of AWCSB