Communicating with Second Victims
from Healthcare Communication: Effective Techniques for Clinicians Hosted by Barbara Lewis, MBA interview with Albert Wu, MD, MPH
Albert Wu, MD, MPH, the Director of the Center for Health Services and Outcome Research and Professor of Health Policy and Management at the Johns Hopkins School of Public Health, discuses the impact of medical errors on clinicians and the R.I.S.E. program to help clinicians. For more than 30 years, he has been studying how medical errors are handled and the psychological impact is of medical errors on both patient and caregivers, whom he termed the "second victim" in a British Medical Journal article, published in 2000.
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