Communication and Customer Care - Blue Kangaroo Packoutz

Note: In Your Business is now What’s Next? We’ve refreshed the name, but the conversations you love are still here. These bonus episodes were originally released under In Your Business and remain part of our archive. In this episode of In Your Business, host Reeves Kirtner sits down with Jesse Lewis, owner of Blue Kangaroo Packoutz, an industry leader in item restoration and crisis recovery. Specializing in helping homeowners and businesses rebuild after fires, floods, and other unexpected disasters, Blue Kangaroo Packoutz not only restores items to their pre-damaged state but also provides compassionate support during highly stressful times. We also discuss essential topics for business owners: How can you prepare for unforeseen disasters? What steps can minimize potential damage and disruption? Jesse Lewis shares practical advice on crisis management, customer service excellence under pressure, and the importance of empathy in building lasting client relationships—even when emotions are high.