Communication, Communication, Communication

In this Today's Conveyancer podcast host David Opie is joined by lawyer and technology entrepreneur Vanessa Challess. As owner of Tiger Bytez and Tiger Law, Vanessa brings a practical view of the current state of conveyancing with strong words for conveyancers over current service levels and technology adoption. She also warns firms that technology will become a recruiting tool and that the best conveyancers will move to technology-led firms as competition for talent stiffens. Listen in to hear some of Vanessa's top tips for conveyancing firms including;Don't allow yourself to be chased. Proactivity will save 3-4 calls and emails.Think about the roles in the team. Should we have roles in the team dedicated to communications and updates, not unlike the sales progressors in an estate agent's office.Technology won't replace the human touch when it comes to holding home mover's hands. We can use technology to help with the admin, but we still need change our mindset when it comes to using technology to help us smooth the flow of the transaction. Vanessa's own market research suggests that there is a continued culture clash between clients, who want speed of service, and conveyancers who are under pressure to deliver faster transaction times.The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. Thank you to our podcast sponsors LEAP Legal Software and InfoTrack