Communication Etiquette and Protocols

Starting with Communication and what is appropriate?  We will discuss the different types of communication and when they should be used to have effective communication.  When to use Chat, when to use email, when to use phones, and text messaging.  This leads us down the path for incident response and other more urgent communications are getting to the right person and read. I sit down this week with Matthew Schroeder a grad student at Lindenwood University to talk about communication protocols and how they should be used correctly to ensure that we get our messages to the appropriate party as quickly as possible. Thanks to our sponsor and partner MSP-Ignite for making this happen.