Communication Rx by Calvin L. Chou, Laura Cooley

https://thebookvoice.com/podcasts/2/audible/98561 to listen full audiobooks. Title: Communication Rx Author: Calvin L. Chou, Laura Cooley Narrator: Neal Vickers Format: mp3 Length: 7 hrs and 52 mins Release date: 08-03-21 Ratings: 5 out of 5 stars, 3 ratings Genres: Customer Service Publisher's Summary: Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.