Communication Skills PTs Need But Don’t Learn

This episode dives into one of the biggest frustrations in physical therapy: feeling unheard at work. Rebecca Griffith breaks down how to communicate with leadership, advocate for patients, and avoid being labeled “difficult.”Key Insights:• Most leadership decisions are system-driven, not personal• Curiosity beats criticism in tough conversations• Timing, tone, and delivery matter as much as the message• Not all feedback moments are created equal• Small organizations allow more personalized communicationWhat This Means for PTs & Clinic Owners:• You can advocate without damaging relationships• Better communication leads to more influence—not less• Understanding the system helps you navigate it• Emotional reactions can sabotage valid concerns• Leadership communication is a learnable skillTactical Takeaways:• Ask: “Help me understand the goal of this decision”• Write questions first—don’t react in the moment• Clarify: is this decision final or open for input?• Choose the right time and setting for feedback• Focus on system impact—not just personal impactGuestRebecca Griffith, PT, DPTSponsorsSaRA Health – patient engagement solutionsEMPOWER EMR – faster, smarter documentationU.S. Physical Therapy – clinic growth and career pathways