Community Building 101 with Former Box VP of Community, Scott Dodds

About Scott Dodds: Designs, executes, and delivers effective customer engagement and self-service programs, including: Hybrid/multi-channel support to engage where customers are. Online communities for peer support, advocacy and voice of the customer initiatives. Knowledge/self-service experiences to guide customers to the best, fastest answer. Drives customer retention and faster product adoption, increased NPS and CSAT scores, as well as improved case prevention and time to resolve. Has lead cross-functional teams, direct reports, and multi-partner relationships. Specialties: Customer Advocacy, Customer Self-Service, Community Management, E-Commerce, Social Media, Social CRM, Program Management, Project Management, Change Management, Readiness Planning & Risk Management  On this episode, Travis and Scott talk about: online communities business development product management customer success project management and more.. Where to connect with Scott: https://www.linkedin.com/in/scottdodds/ (LinkedIn) https://twitter.com/scottdodds (Twitter) See acast.com/privacy for privacy and opt-out information.