EPISODE · Mar 17, 2010 · 3 MIN
Complaining
from F.A. Davis's Nursing Communication and Patient Safety: Development of an Interdisciplinary Approach Vignettes · host Pamela Schuster and Linda Nykolyn
A narrator explains the skills that are required to communicate affectively with a patient who is complaining. The introduction is followed by a dialogue between a nurse and a patient who is whining.
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