Complex Enterprises Need Custom UC And CX

Interested in being a guest? Email us at [email protected] moves fast, and that speed exposes the difference between “cloud by default” and communications that actually hold up under pressure. We sit down with Mitel and Ethan Global to unpack what it takes to deliver unified communications, contact center, and customer experience platforms across Australia, New Zealand, and the South Pacific where geography is huge, budgets demand efficiency, and resilience is non-negotiable.We talk about why Australia and New Zealand are early adopter markets, how hybrid work has shifted to a role-based model, and why complex verticals like government, healthcare, education, emergency services, mining, and transport can’t rely on one-size-fits-all deployments. You’ll hear what customers are asking for right now: redundancy, tight integration into core business systems, managed services, and clear answers on data sovereignty and regulatory expectations.Then we get into the AI reality check. Instead of vague hype, we focus on what’s delivering immediate value in CX and contact centers, including agent assist, conversation summarization, quality monitoring, and AI that improves IT operations through faster issue resolution and smarter provisioning. We also explore cloud-first mandates, the surprising rise of cloud repatriation when organizations move too quickly, and why the partner ecosystem now drives innovation as much as the platform itself.If you’re planning a UCaaS or CCaaS modernization, building an AI roadmap for customer experience, or supporting a hybrid workforce at scale, this conversation will help you pressure-test your strategy. Subscribe, share with a colleague, and leave a review with your biggest question about cloud, AI, or enterprise communications.Everyday AI: Your daily guide to grown with Generative AICan't keep up with AI? We've got you. Everyday AI helps you keep up and get ahead.Listen on: Apple Podcasts   SpotifySupport the showMore at https://linktr.ee/EvanKirstel