Complexities of product liability issues in order to navigate consumer complaints and recalls effectively

Fasken’s South Africa Product Liability team provides valuable insights on consumer rights and the necessary steps for filing complaints in terms of the Consumer Protection Act. This information is especially relevant to businesses dealing with consumer complaints. The team discusses the various dispute resolution bodies outlined in the Consumer Protection Act and the circumstances in which the respective bodies can be approached businesses should understand the complexities of product liability issues and recalls in order to navigate consumer complaints and recalls effectively.