EPISODE · May 14, 2009 · 3 MIN

Computer Jennerated Service

from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli

Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn. Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.

Episode metadata supplied by the publisher feed · Published May 14, 2009

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Computer Jennerated Service

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This episode was published on May 14, 2009.

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