Concern For Complaints - The Credit Union Leadership Podc...

What this episode covers

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it. In this episode we talk about: Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call! Why complaints can be a good thing. What activities can you do to process this. Submit Your Questions Here Links from show: Certify your trainers in ServiStar material Attend our course on Defusing Irate Members Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course Subscribe to ServiStar Leadership Podcast on your favorite streaming service

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Frequently Asked Questions

How long is this episode of The Credit Union Leadership Podcast?

This episode is 23 minutes long.

When was this The Credit Union Leadership Podcast episode published?

This episode was published on April 14, 2025.

What is this episode about?

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what...

Can I download this The Credit Union Leadership Podcast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.