Concern For Complaints

Episode 136 of the The Credit Union Leadership Podcast podcast, hosted by ServiStar Consulting, titled "Concern For Complaints" was published on April 14, 2025 and runs 23 minutes.

April 14, 2025 ·23m · The Credit Union Leadership Podcast

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Summary

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it. In this episode we talk about: Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call! Why complaints can be a good thing. What activities can you do to process this. Submit Your Questions Here Links from show: Certify your trainers in ServiStar material Attend our course on Defusing Irate Members Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Episode Description

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it.

In this episode we talk about:

Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call!
Why complaints can be a good thing.
What activities can you do to process this.

Submit Your Questions Here

Links from show:

Certify your trainers in ServiStar material

Attend our course on Defusing Irate Members

Learn to confidently make decisions. Attend our online Vertex Nationwide Leadership Development course

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

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