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EPISODE · Oct 1, 2025 · 17 MIN

Conducting Descriptive Research

from Managing the Customer Experience

Descriptive research allows companies to analyze large volumes of structured and unstructured data to understand market conditions, customer segments, and behavioral trends. This episode discusses how tools like regression analysis and natural language processing can extract actionable insights from both transactional and social data. Real-world examples, like Target’s predictive analytics for expectant mothers, illustrate the power and limitations of descriptive methods.

Episode metadata supplied by the publisher feed · Published Oct 1, 2025

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Conducting Descriptive Research

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This episode was published on October 1, 2025.

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