Confessions of a Porsche Dealer Service Manager

What this episode covers

Linda Harouna, Service Manager for Porsche Silver Spring, joins us in studio to answer as many questions as she can. We find out how she became the Service Manager at a busy Porsche dealership, what a day in the life of a service manager looks like, and what are her toughest challenges. Ever wondered about "goodwill" repairs or Service Advisors getting paid commissions for additional work? The differences between ICE and EV servicing? We ask all those questions and more.

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Frequently Asked Questions

How long is this episode of Porsche Club Insider?

This episode is 1 hour and 14 minutes long.

When was this Porsche Club Insider episode published?

This episode was published on February 16, 2026.

What is this episode about?

Linda Harouna, Service Manager for Porsche Silver Spring, joins us in studio to answer as many questions as she can. We find out how she became the Service Manager at a busy Porsche dealership, what a day in the life of a service manager looks like,...

Can I download this Porsche Club Insider episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.