Confessions of a Utility Exec: Behind the Scenes in Power (S3:E8)

What really happens behind the closed doors of America’s utility companies? In this episode of Just Power, Carolyn sits down with Amy Miller — a veteran energy industry executive and President of AMM Consulting and AMM Communications Coach  — for a candid conversation on the lessons, confessions and stories from her 25+ year career. From rural electric co-ops to investor-owned utilities, Amy shares what she’s learned about the industry’s most misunderstood challenges, the tension between shareholders and communities, and why trust is the real currency of the energy sector.Key InsightsThe utility industry is powerful, complex, and often misunderstoodBuilding trust with low-income customers is essential to equity and service.Effective communication is crucial in the energy sector.Utilities must listen to community needs before making decisions.Future energy leaders will need empathy, transparency, and courage to succeed.About my guest, Amy Miller Amy is the President of AMM Consulting and AMM Communications Coach. She provides her expertise to organizations on strategic planning, stakeholder engagement and communications and issues management. Websites: https://ammconsultingstrategies.com/; https://ammcommunicationscoach.com/                                                          LinkedIn: https://www.linkedin.com/in/amy-miller-abq/About Carolyn ParrsCarolyn is the CEO of Mind Over Markets, a branding and messaging firm that helps sustainable businesses and energy organizations communicate with clarity and power. Website: https://mindovermarkets.com/Facebook: https://www.facebook.com/mindovermarketsLinkedIn: https://www.linkedin.com/in/carolynparrs/About Just Power PodcastJust Power is about the human side of the clean energy transition. The podcast focuses on grid modernization, energy affordability, and community engagement — featuring leaders from utilities, policy, technology, and frontline communities navigating the real-world impacts of energy infrastructure change.🔔 Never Miss an Update! Subscribe NowYouTube Channel: https://www.youtube.com/@TheJustPowerPodcast?sub_confirmation=1💖 Spread the LoveLike, comment, and share this episode with a friend, policy maker, or energy provider who needs to hear this.YouTubeFacebookInstagramNew Mexico State University MicrolearningMind Over MarketsLinkedIn