Conflict Without Trust is Chaos

Nobody loves conflict, but it’s part of leadership. In this episode, Kristen and Sylvia dig into the idea of “conflict intelligence” — the ability to understand, navigate, and even use conflict to make teams stronger. They share stories from their own time in leadership, unpack why building trust before conflict matters, and talk about how leaders can regulate their own emotions when the heat is on. You’ll hear how leaning into tension (instead of avoiding it) can turn disagreements into opportunities for growth, connection, and innovation.