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EPISODE · May 21, 2021 · 30 MIN

Connected Experiences: Bridging The Experience Gap

from Valtech Café · host Valtech Café

The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in this series of episodes, we’re looking at The Future Buying Journey. In this episode we talk to Line Tousignant, VP Strategy & Experience, about the changing customer experience in retail, with a particular focus on the adaptations we're seeing across the luxury sector. Line discusses the latest innovations, the nuances of the luxury customer experience, and how you can apply digital to enhance luxury expectations even further.

Episode metadata supplied by the publisher feed · Published May 21, 2021

What this episode covers

The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in this series of episodes, we’re looking at The Future Buying Journey. In this episode we talk to Line Tousignant, VP Strategy & Experience, about the changing customer experience in retail, with a particular focus on the adaptations we're seeing across the luxury sector. Line discusses the latest innovations, the nuances of the luxury customer experience, and how you can apply digital to enhance luxury expectations even further.

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Frequently Asked Questions

How long is this episode of Valtech Café?

This episode is 30 minutes long.

When was this Valtech Café episode published?

This episode was published on May 21, 2021.

What is this episode about?

The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in this series of episodes, we’re looking at The Future Buying Journey. In this episode we talk to Line...

Can I download this Valtech Café episode?

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