Connected Podcast Episode 115: Online Car Buying - A Customer's Perspective

For today's episode of Connected, we have the opportunity to hear from Jack Shepp, a recent car buyer, as he walks us through a customer's perspective of buying a car almost entirely online. While managing a cross country move, Jack was in the market for a car. When the dealerships in Arizona didn't have the vehicle he was looking for, he turned to dealerships in his new state of Ohio to find his new truck. The end result? Buying it sight unseen. Jack breaks down every step of his experience and paints the picture for what online car buying really looks like for consumers today. He even shares some tips on how dealers can make the online experience more personal for their customers.