EPISODE · Jun 12, 2024 · 39 MIN
Connected Podcast Episode 145: Expectations in the Service Drive
from ConnectedPodcast · host ConnectedPodcast
On today's episode, Greg is joined by Cory Coler, a supervisor on the Product Management team at Reynolds and Reynolds. He handles fixed operations products from the beautiful Reynolds office down in Tampa. They sit down to chat about the influence of different retail experiences on consumers' service expectations, creating a 'no sales pressure' environment, and utilizing technology to build trust. If you're interested in hearing more about what consumers think about the service process, check out the brand new study from GoMoto!
What this episode covers
On today's episode, Greg is joined by Cory Coler, a supervisor on the Product Management team at Reynolds and Reynolds. He handles fixed operations products from the beautiful Reynolds office down in Tampa. They sit down to chat about the influence of different retail experiences on consumers' service expectations, creating a 'no sales pressure' environment, and utilizing technology to build trust. If you're interested in hearing more about what consumers think about the service process, check out the brand new study from GoMoto!
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Connected Podcast Episode 145: Expectations in the Service Drive
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