Connected Podcast Episode 157: Paperless Processes in the Service Drive

On today's Connected, Greg sits down with James Dieli, warranty administrator at Beau Townsend Ford and Automotive Amplifiers contest winner. From serving hotdogs at the dealership as a kid to steering his career in the automotive industry today, James embarked on his journey early and continues to drive forward with passion and dedication. He and Greg discuss a number of topics, including: -The strong connections between the hospitality and automotive industries. -The shift in mindset needed to go paperless. -How to limit difficult conversations with customers.