Connected Podcast Episode 174: Building Opportunity in Mobile Service

This week on Connected, Greg's talking with Joe Pytel, general manager of LaFontaine Volkswagen of Dearborn and LaFontaine Hyundai of Dearborn. Greg and Joe caught up after a recent launch event at the Volkswagen Group of America (VWGoA) office in Auburn Hills, MI, where a GoMoto kiosk was installed and LaFontaine began providing mobile service to VWGoA employees. Joe summed up the purpose of mobile service perfectly: "It makes things seamless, convenient, and efficient for the customer." He and Greg explored that and other topics like: -LaFontaine's journey with mobile service so far. -Mobile service as a training tool for new technicians. -Partnering with rental car companies as a mobile service opportunity.