Connected Podcast Episode 196: Maximizing Service Opportunities

Service departments don't get as many at-bats as they used to. With customers visiting less frequently, every service opportunity matters now more than ever. On today's Connected, Greg sits down with Dave Rogers, fixed operations director at Piazza Auto Group, to get his perspective on what it really takes to maximize every visit in today's service drive. Dave and Greg discuss: • How MPIs and videos drive transparency and closing rates. • The importance of recognizing behavioral metrics. • Where AI and service lane technology can unlock real efficiency. If you’re focused on improving technician productivity and increasing service drive profitability, this conversation is worth your time!