EPISODE · Mar 6, 2026 · 23 MIN
Connected Podcast Episode 198: Building Loyalty in Service
from ConnectedPodcast · host ConnectedPodcast
Customer retention and loyalty remain top of mind across the dealership, especially in the service department. On today's Connected, Richard Lupo, fixed ops director at Apple Tree Honda and Acura, returns to talk about how his team is preparing for the next phase of service growth. Rich and Greg go over: • What's on Rich's roadmap for fixed ops in 2026. • The value of transparency in the service drive. • The role of mobile service and loaner programs in expanding service reach. Thank you to Rich for sitting down with us at NADA and being a fantastic dealer partner. If you're focused on growing RO count, expanding your customer base, and building stronger loyalty in your service lane, you should definitely give this conversation a listen.
What this episode covers
Customer retention and loyalty remain top of mind across the dealership, especially in the service department. On today's Connected, Richard Lupo, fixed ops director at Apple Tree Honda and Acura, returns to talk about how his team is preparing for the next phase of service growth. Rich and Greg go over: • What's on Rich's roadmap for fixed ops in 2026. • The value of transparency in the service drive. • The role of mobile service and loaner programs in expanding service reach. Thank you to Rich for sitting down with us at NADA and being a fantastic dealer partner. If you're focused on growing RO count, expanding your customer base, and building stronger loyalty in your service lane, you should definitely give this conversation a listen.
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Connected Podcast Episode 198: Building Loyalty in Service
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