Connected Podcast Episode 200: AI, Operational Efficiency, and Customer Experience (Jeff Swickard)

Building operational efficiency and creating a good experience for employees and customers goes hand in hand. In our industry today, what are some of the ways to drive real progress in these areas? In just five years, the Swickard Auto Group grew from one store to over fifty. For the 200th episode of Connected, Greg Uland sat down with a legend in our industry, Jeff Swickard, dealer principal at Swickard Auto Group, to talk about what's driving growth and what Jeff's dealerships are focusing on. Jeff and Greg discussed: • Real ways Swickard is incorporating AI in their business today. • How Jeff defines and builds a culture of hospitality. • What made Jeff fall in love with the car business. What a great way to mark our 200th episode! Jeff has built a really impressive business and has so much great insight to share. If you’re thinking about scaling your operation or delivering something better for your customers, this is a conversation worth your time.