EPISODE · Apr 22, 2026 · 41 MIN
Connected Podcast Episode 201: Improving Technician Productivity Without Adding Pressure
from ConnectedPodcast · host ConnectedPodcast
On the latest episode of Connected, Greg sits down with Marco Zwanenberg, a technician and industry voice who’s helping dealerships rethink how they operate from the service bay up. With decades of experience across Europe and the U.S., Marco brings a perspective that cuts through the noise, especially as dealerships struggle with declining productivity and increasing complexity. Marco and Greg cover: • Why technician productivity is slipping —and what’s actually causing it. • How better verification and communication can save hours in the shop. • Where AI can (and should) play a role in helping technicians work faster and smarter. If you’re serious about improving technician productivity and cutting down wasted time in your shop, this conversation is worth your time!
What this episode covers
On the latest episode of Connected, Greg sits down with Marco Zwanenberg, a technician and industry voice who’s helping dealerships rethink how they operate from the service bay up. With decades of experience across Europe and the U.S., Marco brings a perspective that cuts through the noise, especially as dealerships struggle with declining productivity and increasing complexity. Marco and Greg cover: • Why technician productivity is slipping —and what’s actually causing it. • How better verification and communication can save hours in the shop. • Where AI can (and should) play a role in helping technicians work faster and smarter. If you’re serious about improving technician productivity and cutting down wasted time in your shop, this conversation is worth your time!
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Connected Podcast Episode 201: Improving Technician Productivity Without Adding Pressure
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