EPISODE · Jun 16, 2021 · 14 MIN
Connected Podcast Episode 67: Offering a More Flexible Service Experience
from ConnectedPodcast · host ConnectedPodcast
What do you get when you don't communicate with service customers the way they prefer? To quote this week's guest, "A lot of mad people." We sat down with Luke Jones, service manager at Mitchell Buick GMC, to discuss how a Retail Anywhere approach has completely transformed his CSI score.
What this episode covers
What do you get when you don't communicate with service customers the way they prefer? To quote this week's guest, "A lot of mad people." We sat down with Luke Jones, service manager at Mitchell Buick GMC, to discuss how a Retail Anywhere approach has completely transformed his CSI score.
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Connected Podcast Episode 67: Offering a More Flexible Service Experience
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