Connected Systems Beyond E-Prescribing | Frank Harvey & Andrew Mellin, Surescripts

Simplifying workflows and improving collaboration leads to better patient care. In this episode, we speak with Frank Harvey and Andrew Mellin from Surescripts about how their technology bridges communication gaps between pharmacists and other healthcare providers. We discuss innovations like price transparency, prescription quality improvements, and expanded clinical roles that empower pharmacists with the data they need at the point of care. Tune in to hear how Surescripts is connecting pharmacists with the broader care team and unlocking efficiency through better interoperability. https://surescripts.com/ [00:00:15] Introductions [00:01:07] Surescripts network overview [00:02:55] Industry adoption of healthcare IT [00:03:39] Slow areas of adoption [00:05:10] Benefits of digitized records [00:06:18] Players in the Surescripts network [00:07:43] Getting clinical data to pharmacists [00:08:44] Expanding pharmacists' clinical role [00:09:44] Pharmacist shortage and scope expansion [00:10:11] Interoperability vision [00:12:26] Facilitating seamless claims processing [00:13:39] Accessing patient records [00:14:08] Clinical data exchange examples [00:15:59] Evolution of pharmacy practice [00:17:03] Surescripts and prescription payments [00:18:42] Role in claims adjudication [00:20:41] Involvement in billing process [00:21:52] Improving prescription quality [00:23:07] Centralized patient database [00:24:01] Drug shortage database potential [00:25:50] Addressing drug shortages with standards [00:27:05] Providing drug availability info to prescribers [00:28:23] Simplifying prescription instructions [00:29:20] Healthcare interoperability challenges [00:30:08] Prescription abandonment with price transparency [00:32:07] Price transparency at prescribing [00:33:19] Evolution of prescribing complexity [00:35:47] Structuring prescription instructions [00:36:47] Improving prescription quality [00:38:22] Recapturing provider-pharmacist conversations [00:39:23] Adapting to industry changes [00:40:03] Pain points in the job [00:41:54] Choosing priority focus areas [00:43:18] Identifying industry needs and ideas [00:44:27] Embedding in end-user workflows [00:45:53] Closing remarks The Business of Pharmacy Podcast™ offers in-depth, candid conversations with pharmacy business leaders. Hosted by pharmacist Mike Koelzer, each episode covers new topics relevant to pharmacists and pharmacy owners. Listen to a new episode every Monday morning.