Connecting Customer Experience and Customer Service Data to Break Down Silos

Eric Head, Vice President, GTM, Verint, shares insights on connecting customer experience and customer service data to break down silos.Top 3 Topics Covered:Why do customer experience (CX) and customer service teams need access to each other's data?What opportunities can companies open when they connect the data?How can connecting data help organizations do more with fewer resources?

Episode metadata supplied by the publisher feed · Published Feb 1, 2022

Embed this episode

Attribution link and audio player

NOW PLAYING

Connecting Customer Experience and Customer Service Data to Break Down Silos

0:00 38:56

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Verint Podcasts?

This episode is 38 minutes long.

When was this Verint Podcasts episode published?

This episode was published on February 1, 2022.

Can I download this Verint Podcasts episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!