Connecting Customer Experience and Customer Service Data to Break Down Silos

Eric Head, Vice President, GTM, Verint, shares insights on connecting customer experience and customer service data to break down silos.Top 3 Topics Covered:Why do customer experience (CX) and customer service teams need access to each other's data?What opportunities can companies open when they connect the data?How can connecting data help organizations do more with fewer resources?

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This episode is 38 minutes long.

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This episode was published on February 1, 2022.

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