Connecting the Dots: Why Back-Office Roles Are the Real Implementation Engine

When businesses talk about strategy, innovation, and growth - the spotlight usually falls on leadership, sales, or product.But what about the people who actually make it work?In this episode of Busting Roadblocks, Janet Charteris speaks with Liz Wilson, whose career across administration, bookkeeping, and operational support roles has given her a unique perspective on how businesses really function.Often “voluntold” into new roles and projects, Liz developed a powerful generalist skillset - seeing how decisions made at the top ripple through operations, compliance, and frontline teams.Together, they explore: Why back-office roles are often underestimated  How “connecting the dots” prevents implementation failure  The gap between strategy and operational reality  Why generalists are critical during change and transformation  How small and micro businesses benefit from operational clarity Through real examples - including large-scale operational change and compliance initiatives - Liz shares how understanding the full picture helps businesses avoid roadblocks and implement change successfully.Because sometimes the biggest insights come from the people quietly making everything work.Get hold of Liz on LinkedIn or her websiteTo get in touch with Janet try LinkedIn or jcconsultancy.co