Connecting the Front Door: How Real-Time Technology and AI-Enabled Intake Improve ED Throughput, Operational Efficiency, and Patient Care

In this episode, Shana Palmieri, LCSW, Co-Founder of XFERALL, discusses how emergency departments, case management teams, community providers, and behavioral health intake teams can be connected in real time to reduce ED boarding and improve patient flow. She explores how AI-enabled intake technology helps intake departments manage high volumes of referrals more accurately and efficiently—reducing administrative burden, supporting clinicians in operating at the top of their license, and improving access to timely behavioral health care across the U.S.This episode is sponsored by XFERALL.