Connection Before Correction: How to Earn Trust and Stabilize Teams in Crisis w/ Natascha Verandes

Have you ever had to lead through massive change…while the world around you was in crisis?In this episode Jule sits down with seasoned operations leader, Natascha Verandes.At the height of the pandemic, Natascha’s organization moved forward with a full-scale restructuring—reshuffled teams, new reporting lines, shifting client portfolios, and revenue pressure—all while employees were navigating lockdowns, uncertainty, and fear. She suddenly inherited a brand-new team across North America, many of whom didn’t even know they were being reassigned.In this conversation, Natascha and Jule discuss:Why connection must come before correctionHow clarity and over-communication build confidence in uncertaintyAdjusting your leadership style using DISC to earn trust fasterLeading as the buffer between senior leadership and frontline teamsTurning crisis into a growth opportunity—without burning outIf you’re a leader responsible for results and people, especially in high-pressure environments like GovCon and contact centers, this episode will challenge and equip you.Connect with Natascha:LinkedIn: https://www.linkedin.com/in/natascha-verandes-07623629/Website: https://www.letspivottogether.com/Connect with Jule:LinkedIn: https://www.linkedin.com/in/julesalem/Website: www.julesalem.comDialing In is a leadership podcast for operators, executives, and founders that explores how connection drives performance in business. Each episode looks at the human dynamics behind business results and how stronger connection can create greater trust, alignment, accountability, and ultimately, better performance.Join us and subscribe to the show to be the first to hear new episodes.