Connection Is the Core of Care

from Experiencing Healthcare Podcast · host Matt Staub, Jamie Preston

Episode notesWhat connection means as a leader, parent, clinician, friendResidents and families as the real teachers of patient experienceThe “poinsettias in April” lesson: small signals shape big trustWhy a health-tech conference led with connection (not features)Data & AI: accelerants that free us to be more human, not lessProductive disagreement and patient advocacy across disciplinesTrust + respect as the ground rules for hard conversationsListener reflection: What small signal could you fix today to raise trust immediately?

Episode metadata supplied by the publisher feed · Published Nov 6, 2025

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What this episode covers

Jamie and Matt define connection and why it sits at the center of excellent care. From administrator-days stories to first-impression details (flowers out front!) and a candid look at data/AI, they land on how healthy disagreement and advocacy for patients strengthen trust and outcomes.

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Connection Is the Core of Care

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This episode is 31 minutes long.

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This episode was published on November 6, 2025.

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