Connettività telefonica, interazioni vocali e contact center nel cloud (ospite: Iona Ekonomi)

from AWS - Il podcast in italiano · host Gianluca Nieri

Quali sono le sfide da affrontare per integrare funzionalità di chiamate audio/video nelle applicazioni web e mobile? Quali servizi cloud possono aiutare a semplificare il problema? Possiamo riutilizzare il backend di Amazon Chime per le nostre applicazioni? E cosa posso fare se mi servisse una soluzione end-to-end per gestire un intero contact center con funzionalità intelligenti? In questo episodio ospito Iona Ekonomi di AWS italia e parliamo di connettività telefonica, interazioni vocali e contact center nel cloud. Link: Amazon Chime SDK. Link: Amazon Connect.

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This episode is 26 minutes long.

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This episode was published on January 25, 2021.

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