Consumer Duty - 3 months in

In this episode of the podcast, we are discussing the Financial Conduct Authority’s Consumer Duty, which came into effect at the end of July, the impact it has had on the insurance profession so far, as well as looking to the future and what opportunities and challenges there may be. We're joined by Mandy Hunt, Chair of the CII’s Underwriting Community Board and Laura Hancock, Chair of the CII’s Broking Community Board.