Consumer Standards one year on: What impact is the regulatory regime having?

Introducing our special guests:David Ripley, Stonewater COOGrant Kennelly, Birmingham City Council Senior Housing and Modernisation Strategy ManagerIt’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing.But what’s really changed?In May's Housing Hive session, we explore how the sector is responding to the new regime, what’s working, and what still needs to shift.Whether you're a housing leader, board member, or service delivery professional, this session offers valuable insight into how providers are adapting — and what the regulator is expecting next.Timestamps:00:00 Introduction to Prodo’s Housing Hive 00:10 Understanding Prodo's Mission and Services00:33 The Importance of Digital Transformation00:45 Introduction to the Housing Hive01:02 Focus on Regulatory Changes01:17 Insights from the First Year of Updated Standards02:01 Key Themes from Recent Discussions02:19 Regulatory Grading Insights02:36 Challenges and Learnings from Inspections05:03 Panelist Introductions06:39 Discussion on Preparation for Inspections10:23 Birmingham City Council’s Experience with Self-Assessments19:50 The Role of Governance in Regulatory Compliance23:52 Correlation Between CSM and Consumer Grading26:32 Evidence Collection and Data Delivery30:16 Challenges in Evidence Gathering31:04 Embedding Customer Insight in Decision Making34:00 Impact of Housing Stock on Satisfaction37:55 Utilising Consumer Grading Findings41:08 Reflections and Advice on Regulation44:07 Conclusion and Future Sessions