Consumerism, Cultures of Happiness, and AI in Cancer Care

In anticipation of the 51st Annual Meeting and Cancer Center Business Summit (AMCCBS), ACCCBuzz spoke with this year's keynote speaker, Nick Webb, who gave some insight into what AMCCBS attendees can expect from his session. As a health care futurist, Nick's consulting practice is centered around the future of health care and trends that are both already present and fast-approaching. One trend Nick plans to speak to in his keynote is hyper-consumerism and how it is impacting patients' experience with health care. Namely, patients today want customization, transparency, and humanity—among other things. They want relationships that are more than just the transaction of health care. Nick will dive into best practices to create experiential value for patients, as well as ways to leverage technological innovations like artificial intelligence to take the pressure off providers and free up their time so they can engage and create meaningful relationships with patients.  Guest:   Nick Webb Health Care Futurist Author, Chaotic Change: Embracing Chaos to Drive Innovation and Growth  Quote:   "[Patients today] want humanity. They want the relationship to be more than just the transaction of health care. The best organizations...are going to make the transition from the transaction of health care to the experiential value of health care."  Register for the 51st AMCCBS and view the full agenda on the ACCC website.   Additional Resources:   ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience -- Oncology Issues   The Future of the Patient Experience — [MINI PODCAST] EP 137  Healthcare Burnout: An Epidemic Among Oncology Nurses  A Toxic Mixture: Burnout in Oncology Pharmacy  2024 Trending Now in Cancer Care Part 2 – Oncology Issues