EPISODE · Oct 1, 2025 · 19 MIN
Consumption as an Experience
from Managing the Customer Experience
This episode examines the nature of consumption beyond functionality, highlighting how people engage with products and services as immersive experiences. It explores the emotional, cognitive, and sensory dimensions that shape how customers perceive value over time. The discussion emphasizes how understanding consumption as a dynamic experience can help companies design more engaging offerings.
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Consumption as an Experience
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This episode is 19 minutes long.
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This episode was published on October 1, 2025.
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