Contact Center AI: The Opportunities and Risks for Insurers

CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts:Jacob Gardiner, Senior Account Executive for Insurance and Financial Services at PuzzelSimon Foot, Head of Customer Contact Transformation at PA ConsultingDuring the video both contact center experts consider:Where are the current opportunities for insurers to leverage AI within their contact center experiences?When might insurers realize the need to better focus their AI efforts in the contact center?Examples of insurers leveraging contact center AI to excellent effect