Contact Centre Focus - An Introduction

Send us Fan MailContact Centre Focus is an industry specific, regular podcast, which will offer advisors, agents, salespeople, team leaders, managers, and directors of contact centres, the very best advice. Our perspective is to develop individuals and management, so that the contact centre industry, including call centres, web chat teams, and virtual contact centres, is fit for purpose in the modern world. Your presenters, Bob Morrell & Jeremy Blake are leading sales trainers and executive coaches who run Reality Training – a leading sales and management training company who have trained thousands of people in contact centres, all over the World. This podcast will help you engage with customers with free advice and tips that will improve your results. We will also challenge behaviours, leadership strategies and management related subjects. Positive and Negative – we will give you so many ideas and perspectives you will be inspired and engaged – that is our aim. Original Music composed by Charlie Morrell.   Episode 1. CCF IntroductionYour first episode sets up what this new podcast series will be covering, all sorts of contact centre related content, find out who your hosts are – and how you can get involved and influence the conversation. This intro gives you so many reasons to listen, and please let your friends know so that for 10-15 minutes every fortnight, you can enjoy some free, impartial and valuable advice.  To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.